1. Introduction
Welcome to Boty.live ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you understand how we collect, use, and share your data. This Privacy Policy applies to our website, SaaS platform, and integrations with third-party services like WhatsApp, Facebook Messenger, and Telegram.
2. Information We Collect
- Account Information: When you register, we collect your name, email address, password, and billing information.
- Connected Service Data: When you connect third-party accounts (e.g., Facebook Pages, Telegram Bots, WhatsApp), we collect identifiers such as Page IDs, Access Tokens, and Bot Tokens to enable the integration.
- Message Data: To provide our messaging services, we process messages sent to and from your connected accounts. This includes message content, sender information (e.g., PSID, phone number), and timestamps.
- Usage Data: We collect logs and analytics on how you use our dashboard and API to improve our services.
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our messaging platform.
- Process and route messages between your connected channels (Facebook, WhatsApp, Telegram) and our dashboard or chatbots.
- Authenticate your access to the platform.
- Communicate with you regarding updates, security alerts, and support.
- Comply with legal obligations.
4. Data Sharing and Third Parties
We do not sell your personal data. We may share data with:
- Meta Platforms, Inc. (Facebook & WhatsApp): Data processed via Facebook Messenger and WhatsApp is subject to Meta's Terms of Service and Privacy Policy. We transmit data to Meta APIs solely to facilitate messaging functionality.
- Telegram: Data interacting with Telegram Bots is subject to Telegram's Privacy Policy.
- Service Providers: Cloud hosting (e.g., AWS, DigitalOcean) and database providers who assist in operating our platform.
- Legal Authorities: If required by law or to protect our rights.
5. Data Retention
We retain generic account data as long as your account is active. Message logs may be retained for a limited period to ensure delivery reliability and for analytics, after which they are deleted or anonymized, unless you have configured specific retention settings in your dashboard.
6. Meta Platform Data (Facebook & Instagram)
For data received via Facebook Login or Messenger API:
- We only use Platform Data to provide the messaging features you requested.
- We do not use Platform Data for surveillance or to build profiles for purposes other than the service provided.
- You can request the deletion of your data related to Facebook connections by contacting us or removing the app integration in your Facebook settings.
7. Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, please contact our support team.
8. Contact Us
If you have questions about this Privacy Policy, please contact us at:
support@boty.live